Drain Pump 396 gph

Shipping

How many days until I receive my shipment?

Every product in our eStore is In-stock. We ship within 24 hours after your order is placed, many times on the same day. Our Free Shipping covers UPS Ground and for smaller items (single liner) US Postal Service. UPS takes roughly 5 working days to cross the country. Depending on where you’re located, your package may arrive sooner. USPS Priority Mail takes 2-3 Days and is economical for small shipments like one or two liners or DVDs. In calculating travel time, please note that UPS does not count shipment day as a travel day. For instance, if your package is estimated to take 5 days to reach you and ships on a Wed, it will arrive on the following Wed. Once your order ships, you will receive an email with the tracking numbers. Please send an email to info@waterbirthsolutions.com with any questions. our Pools and Custom Fit Liners are made in China. Our Disposable Liners are made in the USA, so they are exempt from Duty. Most of the items in our Kits are also made in China.

Returns

We recommend you set-up your birth pool when you first receive it to ensure it is working properly. We recommend you allow the birth pool to acclimate to room temperature for 72 hours (especially if it just came off a delivery truck in the middle of winter!) After it acclimates, inflate all chambers and allow it to sit overnight. It should hold air and be firm in the morning. In the unlikely event of a manufacturer’s defect, please contact us promptly via info@waterbirthsolutions.com or at (877) 811-0238, so we can resolve the issue immediately.

Please ensure there is enough shipping time before your due date. We are not responsible if you place an order, receive it promptly, and you’re unable to use it.

Birth is an uncontrollable event, and we’d like to provide for some flexibility. If you receive your order but cannot use it for medical reasons and it is completely unopened (still sealed), we will give you a refund of less than a 20% re-stocking fee once you ship the order back to us. The cost of shipping is your responsibility.

Birth Supplies, DVDs, Books, and Opened Birth Pools are non-refundable unless defective.

If you order a pool and change your mind once you’ve received it, we will give you an in-store credit to purchase the pool you desire. Only unopened pools can be returned.